Refund policy

**Right of Withdrawal**

**Right of Withdrawal for Consumers**  
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.)

**Withdrawal Policy**

**Right of Withdrawal**  
You have the right to withdraw from this contract within 30 days without providing any reason. The withdrawal period is 30 days from the day:

- on which you or a third party designated by you, who is not the carrier, took possession of the goods, provided that you have ordered one or more goods as part of a single order and these goods are delivered uniformly.

To exercise your right of withdrawal, you must inform us (Casetori, Lindenallee 12b, 18147 Rostock, Email address: info@Casetori.com) of your decision to withdraw from this contract through a clear statement (e.g., a letter sent by post, fax, or email). You may use the attached model withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication regarding your exercise of the right of withdrawal before the withdrawal period expires.

**Consequences of Withdrawal**

If you withdraw from this contract, we will reimburse all payments we have received from you, including delivery costs (except for the additional costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day on which we received your notice of withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return the goods to us without undue delay and in any event not later than 14 days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

**Exclusion or Early Expiry of the Right of Withdrawal**

The right of withdrawal does not apply to contracts:

- for the supply of goods that are not prefabricated and for the production of which an individual choice or decision by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the supply of goods that can spoil quickly or whose expiration date would be quickly exceeded;
- for the supply of alcoholic beverages, the price of which was agreed upon at the time of the contract conclusion, but which can be delivered no earlier than 30 days after the contract conclusion and whose current value depends on market fluctuations that the entrepreneur cannot influence;
- for the supply of newspapers, periodicals, or magazines, except for subscription contracts.

The right of withdrawal expires early for contracts:

- for the supply of sealed goods that are not suitable for return due to health protection or hygiene reasons if their seal has been removed after delivery;
- for the supply of goods which, after delivery, are inseparably mixed with other goods due to their nature;
- for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

**Withdrawal Policy for Digital Content**

**Right of Withdrawal**  
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day of the contract conclusion.

To exercise your right of withdrawal, you must inform us (SCasetori, Lindenallee 12b, 18147 Rostock, Email address: info@Casetori.com) of your decision to withdraw from this contract through a clear statement (e.g., a letter sent by post or email). You may use the attached model withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication regarding your exercise of the right of withdrawal before the withdrawal period expires.

**Consequences of Withdrawal**

If you withdraw from this contract, we will reimburse all payments we have received from you, including delivery costs (except for the additional costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received your notice of withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.

**Expiry of the Right of Withdrawal**

The right of withdrawal expires for a contract concerning the supply of digital content not stored on a physical data carrier, which obliges the consumer to pay a price, if the consumer:

1. has expressly consented to the performance of the contract commencing before the expiry of the withdrawal period, and
2. has confirmed their knowledge that, by consenting to the commencement of the contract performance, they lose their right of withdrawal, and
3. the entrepreneur has provided the consumer with a confirmation of the contract on a durable medium within a reasonable time after the conclusion of the contract, but at the latest at the time of the provision of the digital content not stored on a physical data carrier, which contains:
    - the contract terms and conditions, and
    - confirmation that the consumer has expressly consented to the commencement of the contract before the expiry of the withdrawal period and acknowledged that they will lose their right of withdrawal.

**Model Withdrawal Form**

(Complete and return this form only if you wish to withdraw from the contract.)

- To Casetori, Lindenallee 12b, 18147 Rostock, Email address: info@Casetori.com:

- I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper)
- Date

(*) Delete as appropriate.